Welcome to the website www.popihafner.com (hereinafter, "Website"). Access to the Website and its use, as well as the purchase of popi & hafner products, implies reading, knowledge and acceptance of these General Conditions of Use (hereinafter, Conditions of Use).
The products purchased on the Website are sold directly by HAFCOR TEXTIL, S.L., (hereinafter, popi & hafner).
1. Commercial Policy
1.2 Popi & hafner reserves the right not to respond to requests made by users that do not comply with the provisions of the previous point.
1.4 Popi & hafner reserves the right to modify, at any time, the configuration of this Website, as well as the conditions of the service and its content, and the right to eliminate, limit or suspend it temporarily or permanently, or prevent access to the website. same, trying to inform the user of these changes, whenever circumstances permit, through its publication on the Website.
1.5 Popi & hafner does not guarantee, directly or indirectly, the content offered by third parties, nor the veracity, reliability, accuracy, timeliness or convenience of this information for the use made by users or any other person. The intellectual property rights over this Website are owned by popi & hafner. The exclusive exercise of reproduction, distribution, public communication and transformation belong to this company.
2. Types of Users and Way to place an Order
2.2. As indicated, before proceeding to the purchase of the products through the transmission of the order form, the user will be asked to read carefully and expressly accept these Conditions of Sale. We recommend all users to print a copy and to archive or reproduce another copy for their personal use.
2.3. To place an order for one or more products on the Website, the user must follow the steps indicated in the purchase process, completing the requested information, confirming the purchase of the products added to the cart and making the payment of the order. By confirming the purchase of the products, the user will have all the information related to the order in process (including the cost associated with the transport of the order to the indicated address) and all the corresponding contractual data.
2.4 The user who purchases products on the Website, agrees to pay at the time that confirms the purchase. Thus, the order will not be processed until the moment when popi & hafner receives the payment agreement.
2.5 Once the order has been formalized, the user will receive by email a confirmation that the order has been made, detailing the products purchased and their prices, the shipping costs, the payment method, the shipping address and the other contractual data of the transaction.
2.6 The orders will be archived in the popi & hafner database for a period of time that will not exceed the limits established by the current legislation. The user can access their orders in the section, "My Orders".
2.7 Popi & hafner may refrain from processing orders sent by users who do not present sufficient solvency guarantees, who prove to be incomplete or incorrect, those whose payment confirmation is not received within 48 hours, and also in case the selected products are not available In such cases, popi & hafner will inform the user by email that the order has not been processed correctly, specifying the reasons for this, and, if applicable, refund the amount that has been anticipated for the products not available.
3. Products and Prices
3.1 Only products of the popi & hafner brand are on sale on the Website.
3.2 Popi & hafner reserves the right to decide, at any time, the products offered through the Website. In particular, popi & hafner may, at any time, add or remove products from the online store.
3.3 The essential characteristics of the products are presented on the Website within each product file. Despite the scrupulous care put by popi & hafner in its accurate reproduction, the images and colors of the products offered for sale on the Website may, however, not faithfully reflect reality, due to the specific characteristics of the Internet browser or of the screen used by the user.
3.4 The prices of the products for sale on the Website always appear in euros with the corresponding VAT (21%) broken down. To these prices will be added the relevant shipping costs. The shipping rates will be communicated to the user when the order is placed, and must be accepted by the user when confirming the purchase.
3.5 The prices of the products may be subject to updates. The prices that popi & hafner will apply to each order will be those in force at the moment in which the user confirms the purchase of the products regardless of the day in which the delivery is made. Popi & hafner recommends making sure of the final sales price before confirming the order.
4. Payment Method
4.1 The user who purchases products on the Website agrees to pay at the time that confirms the purchase.
4.2 The payment of the price of the products and the respective shipping costs may be made AGAINST REIMBURSEMENT (shipments to Spain) or through PAYPAL, with credit card (VISA, VISA ELECTRON, MASTERCARD). Popi & hafner is committed to using the most effective and secure methods of current technology to transmit the data and payments of each transaction. These shipments will always be encrypted through a secure server (SSL).
4.3 In the event that the user makes the payment by credit card, the bank details will be transmitted through a secure protocol to PAYPAL or others responsible for providing the respective remote electronic payment services, without any third party in any case having access to they. Such data will never be used by popi & hafner other than in order to complete the procedures related to the purchase, to issue the corresponding reimbursements in the event of possible returns and to prevent and inform the police forces in case of any fraud being committed. the Website by the buyer.
4.4 The purchase price of the products and the shipping costs will be debited to the user's current account at the time of order confirmation.
4.5 Within 48 hours of receipt of the payment confirmation, popi & hafner will send the user, via email, a confirmation of the purchase, including the order number. This confirmation is not valid as an invoice, only as proof of purchase.
4.6 The invoice corresponding to the purchase made will be sent printed to the client along with the Product or by e-mail if the client requests it. Credit card fraud is a crime, and popi & hafner will take legal action against anyone who makes a fraudulent transaction in our store.
5. Shipping and Delivery of Products
5.1 Popi & hafner undertakes to deliver the products in perfect condition to the address indicated by the user in the order form, within normal business hours.
5.2 Popi & hafner will not be responsible for errors caused in the delivery when the shipping address entered by the user in the order form does not conform to reality or has been omitted.
5.3 The maximum term established for deliveries is thirty (30) days, established by default in the Law.
On the Website, the delivery terms for the goods to the different destinations are shown in the Delivery section.
These deadlines are means, and therefore an estimate. Therefore, they may vary due to logistical reasons or force majeure. In cases of delays in deliveries, popi & hafner will inform its customers as soon as it becomes aware of it.
Each delivery is considered carried out from the moment in which the transport company makes the product available to the user, which is materialized through the control system used by the transport company.
In the case of delays in the delivery of the orders attributable to popi & hafner, the user may cancel his order according to the procedure described in the section Returns, as if a defective order was treated, without assuming the costs of shipping and return . Delays in the delivery will not be considered those cases in which the order has been made available to the user by the carrier within the agreed period and could not be delivered for reasons attributable to the user.
5.4 If at the time of delivery the user is absent, the carrier will leave a voucher indicating how to proceed to arrange a new delivery.
5.5 If, after 7 business days from the date of delivery of the order, delivery has not been arranged, the user must contact popi & hafner. If the user does not do so, after 10 business days from the departure to delivery of the order, it will be returned to popi & hafner stores and the user will be responsible for the shipping and return to origin of the merchandise, as well as the possible associated management expenses.
5.6 If the delivery could not be made due to loss of the package, our carrier will initiate an investigation. In such cases, popi & hafner will contact the user to decide whether to cancel the order and pay the amount paid (cost of products and shipping costs), or if you send a new order, without additional cost.
5.7 At the time of delivery, the user must check the good condition of the package before the transport company that, on behalf of popi & hafner, makes the delivery of the product, indicating on the delivery note any anomaly that could be detected on the packaging. If afterwards, once the product has been reviewed, the user should detect any incident such as blow, breakage or any damage caused by the shipment, this must be communicated by e-mail to popi & hafner in the shortest possible time (maximum 5 working days) , to be able to process the return.
6.1 Users benefit from the guarantee offered by the popi & hafner firm, in accordance with Law 7/1996, of January 15, on the Regulation of Retail Trade.
6.2 Defects or damage due to incorrect use or handling of articles or wear caused by normal use thereof are not included in this warranty, nor are the defects, or the incorrect use of the washing instructions. , that come in each garment.
7. Returns and Product Changes
7.1 The User will have a period of seven (7) business days, according to the official calendar of his place of residence, to return the order, counting from the date of delivery of the same according to article 44 of Law 7/1996 of Retail Trade Organization. For these purposes, the User must send the product in perfect condition and in its original packaging, including everything that has been sent with it and its labels in perfect condition, to the address of popi & hafner in Lope de Vega Street, 3, Local 1, 28014, Madrid. Exercised by the User the right of return, popi & hafner, will return the amounts received by payment, without any retention and in a period not exceeding thirty days. Notwithstanding the foregoing, the right of withdrawal and / or termination is excluded in those cases in which, due to the nature of the items being acquired, it is impossible to carry it out.
7.2 It is possible to make changes of one product for another, there should only be stock of the desired product.
7.3 The return costs of the return are borne by the user, except in the case of defective or incorrect products.
7.4 For a return to be accepted, the products to be returned must meet the following requirements:
The unwanted product must be in the same condition in which it was delivered, and it must retain its original labeling and packaging.
The unwanted product must be returned using the same packaging in which it has been received to protect the product, or failing that, in a similar package in order that the product reaches our warehouse with the maximum possible guarantees.
A copy of the delivery note must be included in the package, where the returned products are marked and the reason for the return.
7.5 If the requirements of the previous point have been respected, popi & hafner will send the user an e-mail confirming the acceptance of the return, and will proceed to the payment of the amount of the returned products, less the cost of returning them. The costs of sending the order will only be reimbursed in the case of defective or incorrect products.
8. Customer Service
8.1 For any clarification, incident or claim, the user can contact the Customer Service popi & hafner, accessing the "Contact" section, located at the bottom of the Website and selecting the corresponding option or by sending an email electronic to the address firstname.lastname@example.org.
9. Intellectual and Industrial Property Rights
9.1 All elements and contents of the Website and of each of the products, such as images, photographs, texts, music, sounds, videos, documents, logos and any other material, in any format , published on the Website (including menus, web pages, graphics, colors, schemes, tools, characters, Website design, diagrams, structure, selection, arrangement and presentation of the contents, methods, processes, functions and computer programs that are part of the Website) are protected by copyright and other rights on the intellectual and industrial property of popi & hafner. In the same way, the website is considered a computer program and, as such, is also protected by legislation on intellectual and industrial property rights. Access to the website or obtaining the status of user does not imply a granting of licenses or authorizations on the aforementioned industrial and intellectual property rights.
9.2 The user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, allow access to the public through any form of public communication, or perform any other action prohibited by law in the matter of intellectual and industrial property on none of the elements referred to in the previous paragraph, except with the express consent of popi & hafner. The user must use the materials, elements, content and information accessed through the use of the Website only for their own needs, forcing themselves not to directly or indirectly commercially exploit said elements.
10. Notice about the Contents
10.1 Popi & hafner has taken all measures at its disposal to prevent the publication on the Website of contents that describe or represent scenes or situations of physical or psychological violence, or such that, according to the sensitivity of the users of the Website, may be considered harmful to civic convictions, human rights or the dignity of people in any of its forms and expressions.
10.2 Popi & hafner has also adopted all the necessary precautions in order to assure its users that the contents of the Website are taken care of and do not contain incorrect information or that it is not updated with respect to the date of its publication on the website (and, as far as possible, later).
10.3 Although popi & hafner tries to do everything possible to guarantee continuous access to the website itself, the dynamic nature of the Internet and its contents may not allow the Website to operate without interruptions or discontinuities due to the need to update the website. . Popi & hafner can not guarantee to its users that the website operates with continuity and without interruptions, errors or malfunctions due to the connection to the Internet. If any problem noticed during the use of the Website, please contact our Customer Service by sending an email to email@example.com and we will try to solve the problem.
10.4 The users are fully responsible for their conduct, when accessing the information on the website, while they are browsing it, as well as after they have accessed it. Therefore, users are solely responsible to popi & hafner and third parties for:
the consequences that may arise from the use, with illicit ends or effects or contrary to this document, of any content on the website, whether or not developed by popi & hafner, published or not officially under its name;
as well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or impair the website or its services or prevent normal enjoyment by Other users.
10.5 Popi & hafner reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as denying access to the website to users who misuse the website. the contents and / or breach any of the conditions that appear in this document
10.6 Popi & hafner informs that it does not guarantee:
that the access to the web and / or to the web of link is uninterrupted or free of error.
In spite of having taken all the necessary measures, popi & hafner can not give assurance that the content or software to which users access through the web or the link webs does not contain any error, computer virus or other elements in the contents that may cause alterations in your system or electronic documents and files stored in your computer system or cause other types of damage.
the use of the information or content of this website or web links that users could make for their personal purposes.
11. Links to other Websites
11.1 The online store may contain hyperlinks (known as "links" or "links") with other websites that may not have any relationship with popi & hafner.
11.2 The purpose of these links is to help the user during their searches and navigation, as well as to speed up the hypertext connection to other websites. The activation of the links does not imply any recommendation or suggestion of popi & hafner regarding access to these web sites or navigation through its pages, nor any guarantee about their contents, their services or the goods they supply and sell to Internet Users.
11.3 Popi & hafner does not control these websites or their contents, nor does it carry out operations to monitor them. Popi & hafner can not be held responsible for the contents of these websites or the rules they adopt with respect to the user's privacy or the processing of their personal data while browsing them.
13. Modification and Updating of Conditions
14. Applicable Law and Conflict Resolution